Do you want to return your order or part of it? No problem! Please notify us within 14 days. You then have another 14 days to return the order or part of it to us.
How does registering a return work?
You send us an email to firstname.lastname@example.org that you want to return your order or part of it to us. We will then send it to you withdrawal / return form to. If you complete this and return it to us, we will ensure that you can return the items. In this way we can support you better during the return.
The costs for returning are for your own account, unless the item is damaged or the wrong size or article …
Unfortunately, due to our low prices, we cannot offer free returns
Note: earrings cannot be returned due to hygiene. This is also stated in the general terms and conditions that you can read prior to your order.
Has your order been received by us complete and undamaged? You will then receive the full order amount, excluding shipping costs, refunded within 14 days after registering your return. the costs for returning from your home to the webshop are for your own account. These costs are approximately € 6 per package, consult the website of your carrier for the exact rates. Note: When returning only part of your order, you will not receive the shipping costs already incurred by us.
If the product is damaged or the packaging is more damaged than is necessary to try the product, or if there are traces of longer use than the product to fit, are on the product e.g. sweat, deodorant, laundry product smells, we can pass on the depreciation of the product to you. We cannot take back sealed articles (such as the card decks) that have been opened. So treat the product with care and make sure that it is properly packaged for return.
BOMBARDON STREET, 84
The items must be returned in the original packaging and undamaged.
we are not liable for returns that get lost
If you have received a wrong order or something is missing, we will send the correct products if possible. The shipping costs incurred will be reimbursed in this case.